Payday Pug

Frequently asked questions

Have you got a question about our loans? We've probably already answered it at Payday Pug! Check below to see if we have.

Our FAQs

At Payday Pug we've likely already answered the most common questions that you have. However, if we haven't answered your question here, please feel free to get in touch with us and we'll be more than happy to answer your question promptly.

Payday Pug is a short term loan provider. We introduce you to multiple lenders. We're proud of what we've built and value our applicants very much.

You can visit the Payday Pug story here.

Payday Pug are helping to support our favourite dog charity. As a result, we're running a Pup plea campaign. For every 1,000 social media shares we'll donate £100 to our favourite dog charity.

Find out more and support our Pup plea by clicking here.

It's super simple to apply online using Payday Pug and get started with your loan application.

To get started with your application you can visit our apply page and fill out the details required.

It's easy to check your loan eligibility with Payday Pug. Simply read through our am I eligible page to check your loan eligibility. You can then decide whether to continue with the application or not.

You can check the loan rates by visiting our rates page.

Please note, that if you feel you're not able to make the monthly repayments then you shouldn't get a short term loan with Payday Pug. Please check other sources of finance options.

Completing your loan application with Payday Pug shouldn't take too long, but please be sure to leave at least 30 minutes to complete the whole process of applying online.

Is there something wrong with our application form? Is something not working?

There are a few things you could try before getting in touch with us.

  1. First, you could try reloading the page. The form might just be taking a while to respond.
  2. Try using a different browser. Whilst we do our very best to ensure that our site works on various browsers, we cannot ensure that every browser will be compatible.
  3. lastly, you could try using a different device.

If none of those things work, there is a chance that there's something wrong with the form. If this is the case, you can get in touch with us by clicking here.

If you feel that the application hasn't gone through, you can try getting in touch with us and we'd be more than happy to assist you with any potential concerns or problems.

To run Payday Pug we receive commissions from the loan provider that we refer you to. Just as a note, we're not a lender. We introduce you to potential loan options and match you to one of our lenders. This is based on a number of features in our short term loan application at Payday Pug. Furthermore, this does not include the commission paid by the lender to us. Payday Pug do NOT charge any fees for our service.

No one from Payday Pug or any other financial relation, including lenders will get in touch with you regarding requesting money or sending money. If this does happen, please see our fraud watch page for more information on fraud and where to get help if you've been a victim of fraud.

Payment is usually taken in full via direct debit on your next payday.

The lenders that we're partnered with often prefer to focus on the total amount payable rather than on the APR.

Payday Pug is confident that we offer the best, and most competitive short term loan rates for the UK in the market for our short term loan service.

Yes we certainly do. When you submit your loan application with Payday Pug, you consent that our lenders will run a credit check to see if you're eligible for a short term loan before approval. If you're not okay to apply you will not get a loan from Payday Pug.

At Payday Pug we do not charge any fees for our service that we provide..

If you've got a bad credit history then you can still apply with Payday Pug.

Payday Pug may use direct marketing to send the best short term loan deals to our customers. If you wish to stop receiving direct marketing content, then feel free to opt out of this service. If you need help with opting out you can visit our support page for contact details.

If you are thinking of consolidating existing borrowing you should be aware that it may involve repaying a higher rate of interest, extending the terms of the debt and increasing the total amount you repay.

If you wish to cancel your loan with Payday Pug please refer to the loan agreement that should've been sent to you by your loan lender.

Please note: there may be some policies that apply to these conditions.

Having troubles making repayments? See the links below:

  • Is a free advice on debt problems and finding the best solution for you.
  • offers a free, unbiased and independent advice to people who want to manage their money more effectively. Face to face sessions available
  • is a FREE, confidential debt advice service that is run by the Money Advice Trust.

You can visit our support page for contact information.

Please get in touch with us if something on our site isn't working by visiting our support page for contact information.

Please get in touch with us if a page link isn't working by visiting our support page for contact information.

At Payday Pug we take fraud very seriously, that's why we've put together a page for you that you can view to find out more about what to do if you feel you've been a victim of fraud. Click here to find out more information.

You can view our legal documents on our here page.

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Representative example: £400 borrowed for 90 days. Total amount repayable is £561.92 in 3 monthly instalments of £187.31. Interest charged is £161.92, interest rate 161.9% p.a. (variable). Representative 305.9% APR. A short term high cost loan should not be used as a long term solution. We are a broker not a lender. We don't charge fees. We don't sell your personal information.

Warning: Late repayments can cause you serious money problems. For help, go to

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